Please be aware that any information provided through any part of our website (examples: forum, blog, news, main site, live chat, phone, email, …) is for fun & entertainment purposes only and does not constitute professional advice. No professional advice can be given without a clinical consultation with a dentist. For professional dental advice we strongly recommend that you see a dentist for consultation.

Dream Smile Dental Clinic does not have a contract with a NHS Primary Care Trust and all treatments are provided on a private basis only.

Once your treatment plan has been agreed with the Dentist, we will provide printed details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. Treatment plans are valid for net 90 days from the date the treatment was prescribed. If there are any points on your treatment plan that you wish to query, please do not hesitate to ask us, before the appointments for actual treatments are made.

Certain treatments require completion of a written consent form. This is in order to explain the treatment, aftercare and any risk to you thoroughly, before any of these treatments are carried out.

**Payment Policy at Dream Smile Dental Clinic**

At Dream Smile Dental Clinic, we do not offer a credit account system. All fees are required to be settled at the time of your appointment when treatment is provided.

For treatments that involve laboratory fees, a minimum of 50% of the total fee is due when impressions are taken. Certain treatments, such as Dental Implants and Invisalign®, are paid in staged payments at each visit.

If you choose to finance your treatment through a finance company, please ensure that the finance agreement is accepted and signed before your treatment begins. Finance options are available only for treatments exceeding £400 (excluding Emergency Dental Treatment), and a minimum deposit may be required.

In the event that you finance your treatment and decide to cancel after signing the agreement, please note that a cancellation fee of up to 15% of the total financed amount will apply.

Dream Smile Dental Clinic does not accept payments by cheque.

For treatments that include intravenous sedation, all fees must be settled before the appointment to avoid any financial transactions or signatures being required while clients are under the influence of the sedative.

We reserve the right to charge time-based deposits for future bookings. These deposits will be deducted from the total cost of your treatment.

Additionally, we reserve the right to impose charges for any debts referred to a debt collection agency.

All fees for dental treatments at the clinic are determined by the materials used, laboratory costs (if applicable), and the clinical time spent. However, these fees are communicated clearly according to the treatment plan provided for your information.

Dream Smile Dental Clinic reserves the right to charge up to £100 per hour, in the event of a missed appointment or an appointment canceled with less than 24 hours notice. For appointments longer than 1 hour, we require at least 72 hours.

We understand that some patients travel long distances to get to the clinic, and in some cases being late for appointments can be unavoidable. If you are more than 10 minutes, please be aware that you may be asked to reschedule your appointment.

At Dream Smile Dental Clinic our Lumineers, Ceramic Veneers, Ceramic crowns and Implant crowns are guaranteed for a period of 5 years  following placement, provided that the following conditions are met:

The patient has fully paid for the treatment and does not owe the practice any money for the treatment received.

The Veneers, Lumineers, Crowns & Implant crowns have not been damaged as a result of an accident, trauma or excessive grinding.

The patient has followed all post treatment maintenance recommendations made by our dentists.

The patient has attended routine examinations every 6 months with a dentist in Dream Smile Dental Clinic.

Some treatments may come with a guarantee of less than 1 year, and in this case, you will be informed by your Dentist, either verbally, in writing, or both.

It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your Dentist. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.

Dream Smile Dental Clinic may use images and x-rays of your smile and teeth only, for marketing and educational purposes on the Dream Smile Dental Clinic website, and on promotional and educational literature. Your name will never be published, and identity will never be disclosed. However, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.

At Dream Smile Dental Clinic the health of our patients is our highest priority, and we also like to keep our patients informed of various important changes at the clinic and of our latest special offers. We like to remind our patients of their appointments, when they are due for appointments, and other various important reminders. On this note, you may be periodically contacted by the clinic via phone, text, email or by letter in the post. If you DO NOT wish to be contacted by the clinic by any or all of these means, please let us know.

At Dream Smile Dental Clinic we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times.

Complaints can be made in writing by filling out a simple complaints form available from reception, or via email through our online website contact form, by the patient or by an authorized person on the patient’s behalf. Complaints should be made to the ‘Dream Smile Dental Clinic Management’, and should be clear, so that they can be dealt with efficiently.

Every complaint will receive immediate written/email acknowledgment, and the Management will strive to resolve the complaint within a quick, reasonable period of time (usually about 2 weeks). For our full complaints procedure and policy, please ask a member of our reception team.If a complaint is about any aspect of clinical care or associated charges it will normally be acknowledged by the Management team and then referred to the treating Dentist. Please note that in these cases, Dream Smile Dental Clinic accepts no liability on behalf of the treating Dentist and acts as a liaison between the patient and the treating Dentist, only.

If you are unsatisfied with our internal handling of your complaint, you are free to forward your complaint to the Dental Complaints Service (www.dentalcomplaints.org.uk). If still unsatisfied, you may wish to forward your complaint to the General Dental Council.

At Dream Smile Dental Clinic we operate a zero tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behavior, persistent missing and late cancellation of appointments (after multiple warnings). In these situations, Dream Smile Dental Clinic reserves the right to refuse treatment and admission.

We store all patient personal details on a secure computer system in accordance with the Data Protection Act. All clinical notes, digital radio-graphs, digital photographs etc remain the property of Dream Smile Dental Clinic. Copies of notes, radiographs and photographs can be made available on request, and Dream Smile Dental Clinic reserves the right to charge an administration fee for these.